Contact claude cowork — Support, Feedback, and Business Inquiries
Whether you need help with claude cowork, want to share product feedback, or are exploring a business partnership, our team is here for you. We're committed to responding to every inquiry — because the desktop AI assistant experience doesn't end at download.
claude cowork Support Channels
Choose the channel that best fits your needs. Each one is staffed by team members who use claude cowork daily and understand the product inside out.
Email Support
Reach us at support@thecoworkai.com for technical issues, account questions, or detailed troubleshooting. Average response time: under 12 hours.
Community Forum
Join 8,000+ users on our community forum to discuss workflows, share prompt templates, and get peer support. Team members actively monitor all threads.
Priority Support
Pro and Team plan subscribers receive priority queue access with a guaranteed response time of under 4 hours during business days, 9 AM – 6 PM EST.
Enterprise & Partnerships
For volume licensing, custom integrations, API partnerships, or press inquiries, contact partnerships@thecoworkai.com. Dedicated account manager included.
Response Time Commitments
We take response times seriously. Here are our service-level commitments by plan:
Free Tier
Within 48 hours
Email only
Pro Plan
Within 12 hours
Email + priority queue
Team Plan
Within 4 hours
All channels
Enterprise
Within 1 hour
Dedicated account manager
Send Us a Message
Fill out the form below and a member of the claude cowork team will get back to you within 24 hours. For urgent technical issues, email support@thecoworkai.com directly.
Additional Resources
Before reaching out, you might find your answer in one of these resources:
- Frequently Asked Questions — answers to the most common questions about claude cowork
- Getting Started Guide — step-by-step setup and configuration instructions
- Feature Overview — detailed breakdown of every capability
- Pricing & Plans — compare plans and find the right fit for your needs
- Privacy Policy — how we handle and protect your data
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